Every new thing starts with an Idea!

An idea is that acorn which holds the strength and essence to grow into an oak.

When it comes to software, portals or websites, the idea is around how the application will change the lives (working ones in business sites) of the end users. It may be about a new
paradigm of engaging, it may be about ease of use, it may about how they feel or what they experience.

If we rush into design and development too quickly we risk losing the essence. Many a time the original idea may not even be “fleshed out” well so time may need to be spent on that.

To create information architecture (flow) that is intuitive, we at Iternia go through the following steps:

  • Functionality Study – We start off by understanding the business and functional purpose of the software and the user roles. This acts as a foundation and guide post for what has to be achieved in terms of end business goals.
  • Task flow analysis – Then we understand how users work. Do they club certain tasks together? Do they complete tasks around one transaction in one go? Do they batch certain steps? Do they need additional information to complete some tasks? Are there steps that require prioritization or approvals?

  • Paradigm and mental model mapping – How we naturally think is how ideally we would like to work. Here we map the software functionality with the way the user would organize the information (not as software would organize for database or processing efficiency).
  • Wire frame creation – In this final step, we bring together all the understanding, constraints, and insights to create a flow of user interaction that is most intuitive and serves all the key business goals while being aligned with the users.

    Deliverables of this stage are Wireframes of the key screens and step-by-step flow of screens for accomplishing key tasks within the software.